Wrong / Damaged / Defective Items
If any of the products you received is damaged, broken or defective, or does not correspond to what you have ordered, we will proceed to replace your products.
Immediately notify the Customer Service team on the phone 55 5109 1010 in a schedule of. Mon-Fri from 09:00 - 18:00 or to the contact email firstname.lastname@example.org indicating the order number and sending photos of the damaged or erroneous article or articles; It is important to keep the box, packaging and damaged items for inspection by the company.
We ask you to please photograph the product and send them to our Customer Happiness Team. Once the photographs are received, we will proceed in the course of 3 business day with the replacement.
This policy only applies to online purchases in www.aromaria.store.
After 7 business days from receipt of the product, AROMARIA reserves the right to accept Changes.
Customers from countries other than Mexico must be aware that they cannot return the items purchased on our website due to rigid customs regulations in Mexico and we reserve the right to decline your return. Please make sure you are ordering the right items in your cart before confirming the order or email us immediately if something might need to be modified before we ship the order to you.